Internet Privacy Policy

The company Muehlhan AG, of Schlinckstrasse 3, 21107 Hamburg, Germany (hereinafter also referred to with “we”, “us” or “our”) operates the website and is the party responsible for the personally identifiable data of users (hereinafter referred to with “you” or “your”) within the meaning of the German federal law governing data protection (known by its German initials “BDSG”).

We undertake to protect your privacy and personal data. We collect, process and use your personal data in accordance with these data protection provisions and the applicable stipulations of German data protection legislation, with particular reference to the aforementioned BDSG law and the German federal law on teleservices (known by its German initials “TMG”).

These data protection provisions stipulate which of your personally identifiable details we can collect, process and use. We therefore ask you to read carefully through the following information.

1. The collection of personally identifiable data

1.1 Personally identifiable data within the meaning of these data protection provisions are individual details regarding your personal or factual circumstances. They include in particular your name, e-mail address and, if applicable, your postal address and telephone number.

1.2 The term “personally identifiable data” also covers information regarding your use of our website. We obtain personally identifiable data from you in this respect, including: information about your visits to our website, such as the extent of data transfers, the location from which you retrieve data from our website and any other connection-related or source data that you might obtain. This is normally carried out using log files and cookies. For further information on log files and cookies, please see below.

2. Intended purpose

We use your personal identifiable data for the following purposes:

2.1 To provide you with the desired services

2.2 To ensure that our website is displayed to you in the most effective and interesting way

2.3 To allow you to participate in interactive services, should you wish to do so

2.4 To inform you of changes regarding our services

3. Information about your computer; cookies and targeting

3.1 We collect the following information about your computer whenever you access our site: Your computer’s IP address, your browser query and the time when it was submitted. We also obtain status information and details of the amount of data transferred in the course of the query. We also collect product details and the version number of both the browser used and your computer’s operating system. We also identify the website from which you accessed our site. Your computer’s IP address is only saved for the duration of your visit to our website, before being immediately deleted or stored in a manner that makes it anonymous. Other details are saved for a limited period. We use these data for the operation of our website, with particular reference to troubleshooting purposes and as part of our efforts to determine the utilization of the website and carry out adjustments and improvements accordingly.

3.2 We may on certain occasions employ browser cookies to obtain information on your usage of our website. These are small text files, which are stored on your hard disk in order to save specific settings and data relating to the exchange of information with our system regarding your browser. A cookie usually contains the name of the domain from which the cookie data were sent, along with information on the age of the cookie and an alphanumeric identifier. Cookies allow our systems to recognize the user’s device and immediately make available any settings that might apply. As soon as a user accesses the platform, a cookie is saved to the hard disk of that user’s computer. Cookies help us to improve our website and offer you a better, more accurately personalized service. They also allow us to recognize your computer on subsequent visits to our website,

3.2.1 which allows us to save information on your website preferences and offer you an Internet experience more closely matched to your individual interests. This may include, for example, advertising tailored to your personal interests,

3.2.2 while helping to accelerate the speed at which your enquiries are handled.

3.3 The cookies employed by us only contain the above-mentioned data regarding your use of our website. This is not matched to your personally identifiable details, but involves rather the assigning of an identification code (known as the “cookie ID”) to the cookie concerned. We do not attempt to match the cookie ID to your name, IP address or any other details relating to the saving of the cookie. Please refer to clause 3.6 for details of how to prevent your browser from using cookies.

3.4 This website uses Google Analytics, a web-analysis service of Google Inc. (hereinafter “Google”). Google Analytics uses “cookies”. These are small text files, which are saved to your computer for the purpose of analyzing your website usage. The information that the cookie collects regarding your usage of this website is transferred to and saved on a server owned by Google located in the United States of America. If IP-masking is activated on this website, Google will use only a previously-truncated version of your IP-address within the member states of the European Union or signatories to the agreement creating the European Economic Area. Only in exceptional cases will a full IP address be transferred to a Google server in the USA and truncated there. Google will use this information to evaluate your usage of the website, to draw up reports on website activities for site operators and in order to provide further services relating to website and Internet usage. The IP address obtained from your web browser by Google Analytics will not be linked to any other data held by Google. 

You can configure your web browser software to block the installation of cookies. However, if you do so, please note that certain functions offered by the website may no longer be fully available. You can also prevent the collection of data generated by the cookie regarding your website usage (including your IP address) and the corresponding transfer to, and processing by, Google. To do so, download and install the corresponding browser plugin (

To prevent data collection by Google Analytics, please click on the following link. This will set the opt-out cookie that prevents your data being accessed when you visit our website:

For further information on terms of use and privacy protection, please go to or You are hereby notified that the version of Google Analytics used on this website has been extended with the code “gat._anonymizeIp();” to guarantee IP-masking (i.e. the anonymous collection of IP addresses).

3.5 If you do not wish browser cookies to be used, you can configure your browser so that it does not accept the saving of cookies. Please note in this respect that certain features of our website may then be available only to a limited extent or not at all. If you wish to accept our own cookies, but not those of our service providers or partners, please go to your web browser’s settings and select “block third-party cookies”.

4. Data security

All information that you provide to us will be saved on servers located within the European Union. The transmission of information via the Internet is unfortunately not completely secure, so we cannot guarantee the security of data transmitted to our site via the web. We do however secure our own website and other systems using technical and organizational measures designed to prevent the loss, destruction, accessing, alteration and distribution of your data by unauthorized parties.

5. No disclosure of your personally identifiable data

We do not pass on your personally identifiable data to third parties unless you have consented to such data transfer, or we are entitled or obliged by legal requirements and/or an official or judicial order to disclose the data concerned. This may include without being limited to the provision of information for the purposes of criminal prosecution, in the interests of public security or for the enforcement of intellectual property rights.

6. Data protection and third-party websites

The website may contain hyperlinks to and from third-party web sites. If you click on a link to any of these websites, please note that we have no responsibility or liability for third-party content or data-protection provisions. Please ascertain the details of the corresponding data protection terms and conditions before you submit personal data to such websites.

7. Amendment of these data protection provisions

We reserve the rights to amend these data protection provisions, with future effect, at any time. The latest version is posted on our website. Please visit our website regularly for information regarding current data protection provisions.

8. Your rights and contact details

You can examine your personally identifiable data at any time free of charge and request, if applicable that they be corrected and/or deleted and/or blocked. If you wish to contact us for this purpose and/or obtain further information on the subject, please write to us via myag(at) If you have any questions, comments or queries regarding our collection, processing or use of your personally identifiable data, please get in touch with us using the contact details supplied.